Returns & Refunds Policy

We are committed to providing you with the absolute best products. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc. Any defects or errors on our part will result in a replacement at no charge. Please email us at [store_mail] with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a best solution.

At Bicherri, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward Returns & Refunds policy to make the process as smooth as possible. Please read the following guidelines carefully:

  1. Eligibility for Returns:
    • We accept returns on most items within 5 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
    • Please note that certain items, such as intimate apparel, swimwear, and personalized/customized items, may not be eligible for return due to hygiene and customization reasons. We will clearly indicate such items on their respective product pages.
  2. Return Process:
    • To initiate a return, please contact our customer support team within the specified return period. You can reach us via email at [store_mail] or by calling +1 (601) 493-9692. Provide us with your order details and the reason for your return.
    • Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if applicable. Please include this RMA number on the return package.
  3. Return Shipping:
    • You are responsible for the shipping costs associated with returning the item(s) unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe and timely delivery of your return.
    • In case of a faulty or incorrect item received, please contact our customer support team immediately. We will provide further instructions on the return shipping process.
  4. Refunds:
    • Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
    • If the return is approved, a refund will be processed to your original method of payment within 3-5 business days. Please note that the refund processing time may vary depending on your financial institution.
    • In the case of a gift return, the refund will be issued to the original purchaser.
  5. Exchanges:
    • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
  6. Non-Refundable Items:
    • Certain items may be non-refundable, including but not limited to final sale items, clearance items, and gift cards. We will clearly indicate such items on their respective product pages.

We reserve the right to refuse any returns that do not meet the above guidelines or if the item(s) returned show signs of wear, damage, or alteration.

If you have any further questions or need assistance with the return process, please contact our customer support team. We are here to help you.

Thank you for shopping at Bicherri. Your satisfaction is our top priority.