Frequently Asked Questions

To place an order on our website or store, you can follow these steps:

1. Search for the product you want to purchase on our website or store.
2. Select the product and add it to your cart.
3. Review your cart to ensure that the products and quantities selected are correct.
4. Enter your shipping address and payment information. If you have registered an account, this information may already be stored in the system.
5. Confirm your order and payment.
6. After successfully placing your order, you will receive an order confirmation via email or notification on the website.
If you encounter any difficulties during the ordering process, you should contact the customer service team for assistance.

If you need to cancel or modify your order, it is important to contact the customer service team as soon as possible to see if any changes can be made. We only have 24 hours during which changes or cancellations can be made before the order is processed and shipped. In other cases, changes or cancellations may not be possible at all once the order has been confirmed.

Yes, we offer international shipping to select countries. Shipping rates and times vary depending on your location. Please contact our customer service team for more information.

Once your order has shipped, you’ll receive an email with a tracking number. You can use this tracking number to track your package online.

Shipping times vary depending on your location and the shipping method you choose at checkout. Typically, orders are processed within 1-2 business days and shipping takes an additional 3-7 business days.

If there is an error with your product, such as a defect, damage during shipping, or an incorrect item being sent, you should contact us as soon as possible. Depending on the specific situation, we may offer different options to resolve the issue, such as a refund, exchange, or repair. In some cases, you may be required to provide photos or descriptions of the issue to support your claim.

You do not need to pay extra for customizing a product with us. We do not charge any additional fees for customization. If you have any specific customization requests, please let us know and we will do our best to accommodate your needs at no additional cost.